Windows 8.1 video app crashes when I click "Play Trailer"

Every time I try to preview a movie in the MS video app it crashes with the following error log entry. The app works fine for my local videos.

Faulting application name: wwahost.exe, version: 6.3.9600.16431, time stamp: 0x525e5d4e
Faulting module name: igdumd64.dll, version: 8.14.10.2697, time stamp: 0x4f6bfd42
Exception code: 0xc0000005
Fault offset: 0x00000000000b221d
Faulting process id: 0x83c
Faulting application start time: 0x01cf17bbd08dde5d
Faulting application path: C:\WINDOWS\system32\wwahost.exe
Faulting module path: C:\WINDOWS\system32\igdumd64.dll
Report Id: 55164c10-83af-11e3-8252-0019d10ac3b4
Faulting package full name: Microsoft.ZuneVideo_2.2.338.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: Microsoft.ZuneVideo

I have tried to uninstall and install it again but the error persists.

January 22nd, 2014 9:56pm
Which video player are you using?
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January 22nd, 2014 10:58pm
I'm using Microsoft Metro Video App.
January 22nd, 2014 11:43pm

Hi,

You can try to update the video card driver to see what's going on.

Then, Let's run SFC /scannow command to see if there is any error in your system.

SFC

http://support.microsoft.com/kb/929833/en-us


Hope these could be helpful.
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February 7th, 2014 9:20am

I too get the same error:

Faulting application name: wwahost.exe, version: 6.3.9600.17031, time stamp: 0x53085927

Faulting module name: atidxx64.dll, version: 8.17.10.560, time stamp: 0x537ea1cf

Exception code: 0xc0000005

Fault offset: 0x000000000006f403

Faulting process id: 0xa30

Faulting application start time: 0x01cf8522d693203a

Faulting application path: C:\Windows\system32\wwahost.exe

Faulting module path: C:\Windows\system32\atidxx64.dll <-- PROBLEM RESIDES HERE!

Report Id: 1ea5f7e2-f116-11e3-82a0-54271e32d2cb

Faulting package full name: Microsoft.ZuneVideo_2.2.902.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Microsoft.ZuneVideo

I have the latest Radeon graphics drivers, I've even tried beta drivers and it is looking like it is AMD's drivers which are at fault.

Windows updates still have not resolved the issue, which has been going on since last December. the 13.2 Catalyst drivers work, but none of the new drivers work with modern apps =(

When I switch over to the Intel 4600 graphics onboard, all apps work flawless. I have the latest Mobo driver, chipset drivers, windows up to date as of 15 minutes ago. Can some one send this to highest tier support and get on AMD's case about proper debugging of windows 8.1.1 drivers. =) Ty Rob Cruz
June 11th, 2014 6:27am

I was able to resolve this by creating 3D application profiles for C:\Windows\System32\wwahost.exe and C:\Windows\System32\mfpmp.exe in AMD's Catalyst drivers. Haven't identified the exact setting that was breaking the Video app yet, but its one (or all) of the following:

  1. Filter (was Edge-Detect, set to Standard for these apps).
  2. Morphological Filtering (was On, set to Off for these apps).
  3. Tessellation Mode (was AMD Optimised, set to Use Application Settings for these apps).

- Jason

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February 21st, 2015 6:08pm

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